Recently, the Zijin Project Team of the CCECC Balkan Branch sent a heartfelt letter of appreciation to SANY Poland to thank the outstanding performance of the after-sales service team, highlighting the remarkable efforts of service engineer Cato He.
On November 16, the customer utilized SANY 60F twin-station equipment in the large-scale foundation pouring for the TI-II section of the Heifeng Wind Power Project to meet the continuous work. In such a high-intensity construction environment, any equipment failure could result in project delays or even significant losses. To ensure smooth operation, SANY dispatched Cato He to solve possible emergencies.
For three days and nights, Cato stayed on-site, swiftly diagnosed the issues, devised targeted solutions, and efficiently completed the necessary repairs. With these efforts, the equipment produced 1,283 cubic meters of concrete continuously over 50 hours.
In the appreciation letter, the customer remarked: “From diagnosing faults to delivering follow-up maintenance, Cato demonstrated the team’s efficiency and dedication.” This high praise for Cato He also reflects the overall strength of SANY Poland’s after-sales service team. His exemplary performance embodies SANY’s core value of “Customer First” and underscores the company’s commitment to meeting customer expectations.
SANY remains steadfast in its dedication to delivering world-class service. By continuously investing in training, innovation, and customer-focused solutions, we ensure that every project benefits from our expertise and reliability. Let us celebrate Cato He’s outstanding contributions and extend our gratitude to all team members who tirelessly work to uphold SANY’s promise of exceptional service.
