Outstanding Overseas Service Engineers: Earning Trust Through Expertise

Service engineers are not only technical experts, but also trusted partners to our customers. At the beginning of 2026, a group of outstanding overseas service engineers has emerged on SANY’s global frontline — customer-focused, professionally grounded, and action-driven in delivering responsibility.

Indonesia | Gao Peng

Rising to the Challenge, Securing a Critical Window

In Jakarta, the largest-tonnage crawler crane ever exported by SANY to the country—the SCC12500A—successfully completed its first lift, achieving the precise installation of a 500-ton drilling platform base.

Behind this milestone was the relentless effort of service engineer Gao Peng and his team. Facing tight timelines and heavy responsibilities, Gao led the team in round-the-clock work, completed the installation and commissioning of the SCC12500A in just seven days and passed the stringent third-party inspection on the first attempt, securing a crucial time window for on-site deployment.

The customer spoke highly of the service:

“From transportation to assembly, the entire process went smoothly. SANY’s comprehensive support enabled the crane to quickly enter this complex project and significantly accelerate progress.”

Through decisive action and technical excellence, Gao Peng demonstrated a true commitment to customer-first service and earned lasting trust.

Colombia | Jiang Xinzhang

On-Site Commitment, Building Strategic Trust

Deep in the mining regions of Colombia, Jiang Xinzhang has long treated customer equipment as his own responsibility. As a senior resident service engineer, he joins the customer at 6 a.m. each day to conduct thorough inspections with the local team, eliminating potential risks at an early stage and maintaining equipment availability above 95%.

“Zero tolerance for delays” defines his service philosophy. When the customer encountered consecutive engine and axle failures, Jiang immediately coordinated with headquarters and supplier teams. A solution was submitted the same day, and repairs and testing were completed the next—an efficiency that impressed even the customer’s senior management.

Beyond resolving immediate issues, Jiang and his team focus on long-term optimization. Over the past year, they have implemented 15 technical improvement initiatives. As a result of this sustained commitment, the customer has repeatedly expressed interest in upgrading cooperation with SANY and building a closer strategic partnership—a powerful recognition of the value of service excellence.

Saudi Arabia | Rana Iqbal

An All-Round Performer, Widely Recognized

Amid the sun and sand of Tabuk in Saudi Arabia, service engineer Rana Iqbal has earned the nickname “all-rounder” among colleagues—technically proficient, highly responsive, communicative, responsible, collaborative, and customer-trusted.

In daily operations, Iqbal consistently demonstrates strong technical expertise, confidently handling complex diagnostics and repairs involving engines and transmissions. He approaches every task with precision and independence.

Beyond his technical capabilities, Iqbal stands out for his strong sense of responsibility and meticulous work ethic. He listens carefully, communicates clearly, and responds promptly, integrating professionalism into every customer interaction. His stable, high-quality performance and outstanding communication skills have earned multiple written commendations from customers, with his expertise and service attitude widely praised.

From the lifting site in Jakarta, to the mining depths of Colombia, to the desert landscapes of Tabuk, SANY service engineers stand shoulder to shoulder with customers worldwide.

With expertise that solves challenges and responsibility that builds trust, they leave a clear mark on job sites across the globe: Go with SANY, No More Waiting.