From South Africa to Saudi Arabia, from Mines to the Wilderness: They Uphold SANY’s Service Commitment Around the World

In October, SANY’s overseas service teams continued to travel across continents, safeguarding the stable operation of customer equipment with professionalism and dedication. From South Africa to Saudi Arabia, from the mines of Guyana to the desert plains of Tabuk, the team of “equipment guardians” embodies SANY’s customer-first philosophy with real actions—responding quickly, resolving issues professionally, and ensuring customers experience “No More Waiting.” We selected three outstanding service engineers in October to let more people see the power behind SANY service.

The “Equipment Guardian” in Guyana’s Mines

In the mines of Guyana, Liu Huyi’s story is a quiet but powerful tale of long-term commitment. As a senior service engineer from SANY Colombia stationed in Guyana, Liu single-handedly manages the entire lifecycle of 47 mining trucks—maintenance, troubleshooting, parts planning, warehousing coordination—every task directly linked to the mine’s production lifeline. Customers often say, “He’s not just an engineer—he’s the doctor of our equipment.”

On September 3rd—his one-year anniversary at the mine—Liu was preparing to return to China for a break. But a sudden call stopped him in his tracks: a mining truck had caught fire due to a control-system wiring failure. The burned wiring looked like a tangled mess, and no one at the mine could repair it.

Without hesitation, he pulled his luggage out of the car and headed straight back to the site. As soon as he arrived, he climbed into the burned cab, inspecting and sorting through the melted wires one by one. In just three days, the equipment was back in operation. He, by the way, inspected every truck on-site and developed a wiring protection plan, eliminating similar risks at the source.

Even more importantly, he turned his experience from something “kept in a toolbox” into something “shared.” He personally trained local technicians—teaching maintenance essentials, troubleshooting skills, and management methods—leaving the customer with a “maintenance team that won’t leave with him.” He was thus recognized by SANY Colombia as a “Golden Seed” of service.

Over his 15 years at SANY, Liu has always followed the needs of customers, from open-pit mines to underground sites, from China to overseas. His toolbox carries not only tools, but also SANY’s promise to be truly customer-first. He resolves crises with expertise and earns trust with persistence, becoming a walking “SANY Service Business Card” in the mining industry.

The “Speed Specialist” Who Races Against Time

In July, a mining truck in Zimbabwe experienced a transmission alarm and could no longer shift gears. The machine was stuck in the middle of a production line—any delay would cause blockages and halt mining operations.

At this critical moment, Zeng Zhiwei from SANY South Africa’s service engineer took the task without hesitation. He immediately booked a flight and rushed from Johannesburg to the site, arriving within just five hours. Since the machine could not move, he crawled directly into the dust and oil to troubleshoot while calming the anxious customer. Within one hour, the fault was completely resolved.

After that, Zeng patiently explained the cause of the issue and then trained the customer’s local technicians to help them improve future troubleshooting capabilities. The customer gave a firm thumbs-up to SANY’s rapid and professional service.

Zeng often says, “True service is delivering SANY’s quality and warmth straight to the customer’s heart.” In the South African market, he has upheld both SANY’s reputation and the trust of customers.

The “Technical All-Rounder” on the Frontline of the Middle East

Thousands of kilometers away in Tabuk, Saudi Arabia, the October sun remained scorching. Service engineer Syed Abrar Hussain Shah barely had a moment of rest—major overhauls of breakers, urgent repairs of hydraulic controllers, new equipment delivery, operator training…

At the Limark Al Ayuni project, a sudden failure of an excavator’s breaker halted operations across the site. With just his experience, Abrar quickly pinpointed the fault and completed the overhaul ahead of schedule, minimizing customer losses under the blazing heat.

At the We Build project, six new loader cranes were delivered in Saudi Arabia for the first time. With no prior maintenance cases, Abrar proactively connected with engineers in China, ensuring smooth delivery and comprehensive customer training. After the delivery, he followed up daily with operators, answering questions and ensuring the equipment transitioned seamlessly from “delivered” to “fully mastered.” When the customer team raised their thumbs and said, “SANY service is truly different,” Abrar simply nodded and moved on to the next task.

From South Africa to Saudi Arabia, from Guyana to countless unrecorded job sites, SANY service engineers stand at the frontlines of the world—protecting equipment with responsibility, earning trust with expertise, and proving with their actions that SANY’s customer-first philosophy is real.

Because for SANY, service is never just a slogan— it is something customers truly feel: “No More Waiting.”