Maintenance Support

In terms of the after-sale support, Sany Heavy Industry put the concept of "6S Center" in the first place. Sany Heavy Industry will establish 78 6S Centers in the world. As long as products need to be repaired, our maintenance technician will serve for you at the first time.

SANY provides a three-step training system, giving SANY Dealers the possibility to obtain a high level of knowledge on SANY products as well as continuous technical training and development in an optimized learning setting. By attending training as much as possible, SANY guarantees a detailed knowledge transfer following the latest design of the product. Through the three-step training system we ensure that all Dealer service staff obtain the same level of knowledge before attending into a further training step, which increases the training effectiveness.

Step1

As you would expect, all SANY equipment has a complete suite of manuals and documents to support its operation and ownership. This includes operational and maintenance manuals and equipment technical data to ensure you have information at your convenience.If you need spare parts books, maintenance or operator manuals for any of your SANY equipment, please contact your local distributor or get in touch with SANY directly.

Step2

Providing more detailed knowledge on the product, which reduce troubleshooting time resulting in fewer machines down time. This consists of the operation and maintenance of our product, basics of hydraulic and electrical schematics and machine operational principles.

Step3

Being specifically focused on the main components and troubleshooting of a model or model range. The chapters of each training are covered in detail in classroom and practice; there will be products, tools and testing equipment available for exercises in our ‘hands on’ training area. The successful completion of our three-step training system provides trainees with special and high level knowledge of SANY products and the possibility to reach the SANY Product Specialist status. All trainings at the Sany Training Academy are in conjunction with our SANY product service engineers and SANY design engineers, together we offer continuous training development and improvement.